Brevard County Provider is Only Florida Hospice to Hold Top Rating
TITUSVILLE, Fla. (Feb. 24, 2026) – Brevard, Florida-based St. Francis Hospice announced today that it has been recognized with a 5-Star Quality Rating from the Centers for Medicare & Medicaid Services (CMS), the highest rating awarded through the CMS Hospice Care Compare program. The designation is based on the most recent feedback from patients’ families and caregivers who shared their experiences through the nationally standardized Hospice CAHPS®[1] survey. According to the latest Hospice Care Compare data, St. Francis Hospice is currently the only hospice in Florida to hold a 5-Star rating.
“This recognition is a testament to our organization’s commitment to the highest standards of patient-centric care,” said CEO Jackie Kendrick, CHPCA. “We are incredibly proud of our dedicated staff, whose compassion and expertise bring comfort and peace to those in our care. We are deeply grateful to the families who place their trust in us during life’s most difficult moments.”
The Hospice CAHPS® survey evaluates caregiver-reported experiences across key areas, including communication, responsiveness, pain and symptom management, emotional and spiritual support, and overall quality of care. The goal of the program is to provide transparent, data-informed insight to help families and healthcare partners make informed care decisions. For families navigating serious illness, the rating serves as a reflection of how consistently care teams support patients and loved ones throughout a hospice journey.
“Our team is deeply honored by this recognition,” said Chief Clinical Officer Jennifer Creel, MBA, BSN, RN, CHPN. “Caring for patients and families facing serious illness is both a privilege and a profound responsibility. This distinction underscores our team’s dedication to clinical excellence and compassionate care, and our commitment to honor each patient’s end-of-life wishes.”
To learn more about St. Francis Hospice, visit www.ReflectionsLSC.org.
About St. Francis Hospice A Treasure Health provider, Florida-based St. Francis Hospice is Brevard County’s longest serving, and only independent, non-profit hospice and palliative care resource. Founded in 1977, St. Francis Hospice provides extraordinary care for patients and families to help them deal with the greatest medical, emotional, and spiritual challenges of their lives. Today, St. Francis Hospice cares for patients in their residences throughout Brevard County, wherever they call home. It offers two Inpatient Units: one 12-bed unit in Titusville and another 10-bed unit in Melbourne. St. Francis Hospice staff and volunteers work with dedication, compassion, and great respect for those they serve guided by the mission statement: Uplifting Lives. Uplifting Each Other. Uplifting Our Community.
[1] Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Hospice Family Experience Survey. Data collection period 04/01/2023 through 03/31/2025. www.medicare.gov/care-compare/
